Terms and conditions

The purpose of the JOY website is:

• Provide institutional information about the airline.
• Allow users to look up routes, schedules, and fares, and to purchase tickets.
• Manage reservations, check in, and access travel information.
• Share news and official announcements.

• Tickets are sold and issued through JOY's official channels.
• The purchase is finalized upon confirmation of the reservation and issuance of the electronic ticket.
• The terms and conditions regarding transportation, baggage, changes, refunds, delays, and cancellations are detailed in the General Terms and Conditions of the Contract of Carriage.

   

  Schedules, routes, and frequencies are subject to change due to operational, weather, or safety reasons, in accordance with applicable regulations.

The user agrees to:

• Use the site lawfully and in accordance with applicable regulations.
• Do not take any actions that could damage, overload, or interfere with the operation of the site.
• Do not use the content for commercial purposes without express authorization.
• Provide accurate and complete information when making a reservation.

JOY reserves the right to suspend or restrict access in the event of misuse.

The content of this site (trademarks, logos, text, images, design, and software) is the property of JOY or is used with permission. Reproduction, distribution, or commercial use without express written permission is prohibited.

JOY strives to keep the information on the site up to date, but does not guarantee that it is free of errors or omissions. JOY shall not be liable for technical interruptions, system failures, or temporary unavailability, nor for damages arising from the use of the site, without prejudice to the liabilities imposed on it by law as a carrier.

The site may contain links to third-party websites.
JOY does not control and is not responsible for the content, policies, or practices of such external sites.

Inquiries submitted via forms or contact channels will be handled by JOY. Passenger communications regarding reservations and trips are governed by the terms and conditions of the contract.

JOY processes personal data in accordance with Law 25,326 on the Protection of Personal Data and its Privacy Policy. The data is used to manage reservations, issue tickets, respond to inquiries, and, if the user authorizes it, send marketing communications. Data subjects may exercise their rights of access, correction, and deletion by writing to [email].

JOY Airline reserves the right to modify these Terms and Conditions at any time.
Modifications will take effect upon publication on the website.

These Terms are governed by the laws of the Argentine Republic. Consumers retain the rights granted to them under Law 24,240 on Consumer Protection, including the right to choose the jurisdiction permitted by law.