Yes. JOY allows dogs and cats to travel, subject to availability. Pets travel in the cabin for the entire flight inside an appropriate carrier that can be placed under the seat in front of you. The maximum weight of the pet plus the carrier is 9 kg. Please arrive at the airport at least two hours in advance. You can review the full conditions in our Terms and Conditions for Pet Transportation.
You must have the appropriate veterinary documentation proving that your pet is in good health and meets the vaccination requirements. You can find the details of these requirements in the Terms and Conditions for Transporting Pets.
No. We do not accept pets that have been sedated, exhibit aggressive behavior, or fail to comply with the established safety requirements.
No. Pets travel only in the cabin, never in the cargo hold.
Yes. JOY allows guide dogs and service animals that meet the applicable legal, health, and safety requirements. Please let us know that you are traveling with a service animal when you make your reservation so that we can provide you with the necessary assistance. You must present documentation verifying the animal’s training, as well as its health status and vaccination history.
Dear Passengers
We would like to inform you that we are about to resume ticket sales.
This week, we've made progress on the final adjustments to our payment platform, and we'll soon resume ticket sales through our website.
We are working to provide you with a fast, secure, and reliable shopping experience.
Thank you for your understanding. We'll have some newsto share soon.
JOY
