Exchanges and Returns

The ability to change the date, time, or route of your trip depends on the terms of the fare you purchased. Depending on your reservation, fare differences or fees may apply, including a change fee.

If you change the date or time of your flight, any optional services you've purchased (such as extra baggage or seat selection) may be rebooked onto the new flight, subject to availability. If you have questions about special services or pets, we recommend that you contact our customer service center.

Before completing your purchase, make sure your first and last names match those on your travel document. If you notice an error, contact JOY before heading to the airport, as names cannot be changed at the check-in counters.

If you decide not to travel, the ticket is nonrefundable. You can let us know that you won't be traveling up to 24 hours before the flight. If JOY cancels or significantly changes a flight, we will inform you of the available alternatives as appropriate.

For billing purposes, we may ask you for your CUIT or DNI. In addition, to make a purchase or reservation, we’ll need your first and last names, exactly as they appear on your travel document.