Institutional information

Legal and institutional framework

This section contains legal and corporate information, as well as the terms and conditions of use for the JOY Airline website. The content published here is institutional in nature and is intended to provide transparency regarding the legal framework applicable to the use of this site.

Terms and conditions

General terms and conditions of use of the website and scope of services of
institutional nature published by JOY Airline.

Privacy Policy

Information about the processing, protection, and use of personal data
collected through the website.

Cookie policies

Details on the use of cookies and similar technologies, as well as the management options available to the user.

Legal notice

This section includes the identification of the company, the applicable jurisdiction, and the limitations of liability related to the use of the website and its contents.

Use of the website

Access rules, intellectual property, and conditions for responsible use
of the content published on this website.

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Press Release

Please be advised that our website is currently undergoing temporary maintenance due to an update to the payment platform and the implementation of improvements aimed at strengthening security standards and optimizing the user experience.

Our technical team is currently working to complete these updates and restore the site's availability within the next 24 hours.

We appreciate your understanding and will keep you updated on any developments through our official channels.

JOY