On all our flights, you can bring one personal item weighing up to 6 kg on board at no charge, such as a backpack, a purse, a laptop bag, or a diaper bag.
Maximum reference dimensions: 45 × 35 × 20 cm and maximum weight of 9 kg (checked as baggage via the valet service due to the characteristics of the CRJ-200 aircraft).
Weight up to 15 kg per piece. The sum of the exterior dimensions must not exceed 158 cm (no standard piece may weigh more than 32 kg).
If you need to travel with more baggage than is included in your fare, you can purchase additional baggage subject to availability and current terms and conditions.
Excess baggage occurs when the number of pieces, weight, or dimensions exceed those included in the purchased fare. Charges may vary depending on the type of excess and when the fare was purchased.
Excess weight from 16 to 23 kg: $50,000 ARG
Some items have specific acceptance requirements due to their size or weight. These may include: sports equipment, musical instruments, televisions, bulky luggage, and other special items.
Before traveling, check with JOY to see if your item can be shipped and what conditions or fees apply.
Musical Instruments: Musical instruments may be transported based on their dimensions, weight, and type of packaging. Depending on their characteristics, they may travel as checked baggage, as special baggage, or in a purchased additional seat, when permitted by the applicable policy.
For your safety and the safety of everyone on board, certain items are prohibited or subject to special transportation conditions.
Before packing, check out our complete guide to permitted and restricted items.
Lithium batteries, power banks, and devices
Spare batteries and certain electronic devices must be carried only in your carry-on luggage. Loose batteries and power banks must not be placed in checked luggage.
If your carry-on is checked into the cargo hold via the valet service, remove the batteries, power banks, and electronic devices beforehand and carry them in your personal item.
You can check in a stroller for children up to 4 years old, in accordance with the conditions established by JOY.
Please contact the JOY staff before leaving the airport to report the lost item and begin the search. Keep your boarding pass and check-in receipt.
Please notify the JOY staff at the airport before you leave so they can document the condition of the item and tell you what to do next.
If you left it behind on board our CRJ-200 or in the JOY service areas, you can start the search by filling out our lost and found form.
If you left an item behind in the airport's public areas—and not on board the aircraft—please contact the Airport Security Police (PSA) at the relevant airport directly.
No. Pets travel in the cabin, not in the cargo hold, and must remain inside an appropriate carrier under the seat in front of you for the entire flight. The maximum weight of the pet plus the carrier is 9 kg.
Due to the design of the CRJ-200 aircraft, certain carry-on items are transported in the cargo hold via ourvalet service. Your personal item will travel with you in the cabin.
Dear Passengers
We would like to inform you that we are about to resume ticket sales.
This week, we've made progress on the final adjustments to our payment platform, and we'll soon resume ticket sales through our website.
We are working to provide you with a fast, secure, and reliable shopping experience.
Thank you for your understanding. We'll have some newsto share soon.
JOY
