The following categories of cookies may be used on the JOY Airline website:

a) Strictly necessary cookies

They are essential for the basic functioning of the website. They enable navigation, secure access to sections, and the proper technical functioning of the page.
These cookies cannot be disabled, as without them the site would not function properly.

b) Performance and analytics cookies

They allow anonymous information to be collected about how users use the website (e.g., pages visited, browsing time, errors detected).
This information is used solely to improve the performance, structure, and content of the site.

c) Functional cookies

They allow us to remember user preferences, such as the selected language or basic settings, to offer a more personalized experience on future visits.

d) Third-party cookies

In some cases, the site may include third-party cookies linked to external services, such as analytics tools, maps, media players, or social networks. These cookies are managed by third parties and are subject to their own privacy policies.

Currently, the JOY Airline website is institutional and informational in nature, and no ticket sales or commercial transactions are carried out through the platform.
The cookies used are mainly focused on:

• Ensure the proper functioning of the site

• Analyze site usage for future improvements

• Optimize the user's browsing experience

Should additional services be incorporated in the future, this policy may be updated.

When accessing the JOY Airline website, users can accept or configure the use of cookies through the corresponding notice or banner.
Once consent has been given, a cookie may be stored to remember this choice during future visits, for a limited period of time.

You may withdraw or modify your consent at any time by adjusting your browser settings.

Users can configure their browser to block or delete cookies at any time. However, please note that disabling certain cookies, especially those that are strictly necessary, may affect the proper functioning of the website or limit some of its features.

Each browser offers different cookie configuration options, which can be found in the help section.

JOY Airline reserves the right to modify or update this Cookie Policy at any time, depending on regulatory or technical changes or changes to the services offered.
Any modifications will be published in this same section of the website.

If users have any questions about the use of cookies or this Cookie Policy, they can contact us through the contact channels available on the JOY Airline website.