Cookie policies

The following categories of cookies may be used on the JOY Airline website:

a) Strictly necessary cookies
These are essential for the site to function and to enable you to search for flights, make reservations, and complete payments securely. They enable navigation, secure access to sections of the site, the checkout process, and fraud prevention. These cookies cannot be disabled, as without them the site and the checkout process would not function properly.

b) Performance and analytics cookies
These cookies collect information about how users interact with the website (for example, pages visited, time spent on the site, errors encountered). This information is used to improve the website’s performance, structure, and content.

c) Functional cookies
These cookies remember user preferences, such as language, currency, or search data, to provide a more personalized experience on future visits.

d) Advertising and marketing cookies
These cookies allow JOY Airline to display offers and promotions relevant to the user and to measure the effectiveness of campaigns. They are used only if the user accepts them.

e) Third-party cookies
The site may include third-party cookies linked to external services, such as payment processors, analytics tools, maps, media players, or social media platforms. These cookies are managed by third parties and are subject to their own privacy policies.

The JOY Airline website allows you to search for and purchase airline tickets and manage reservations. The cookies used are primarily intended to:

• To ensure the proper functioning of the website and the checkout process.
• Keep the session and reservation details active while browsing.
• Analyze site usage to improve services.
• Remember the user's preferences.
• Display communications and offers, if the user has given consent.

When accessing the JOY Airline website, users can accept, reject, or configure the use of non-essential cookies via the corresponding notice or banner. Non-essential cookies are only enabled after consent has been granted.

Once granted, a cookie will be stored to remember that choice during future visits, for a limited period of time.

Users can withdraw or modify their consent at any time from the site's cookie settings panel or from their browser.

Users can configure their browser to block or delete cookies at any time. However, please note that disabling certain cookies—especially those that are strictly necessary—may prevent you from making reservations and payments, or may limit some of the site's features.

Each browser offers different cookie settings, which can be found in its help section.

JOY Airline reserves the right to modify or update this Cookie Policy at any time, based on regulatory, technical, or service-related changes. Any modifications will be posted in this section of the website, with the update date indicated at the top.

If you have questions about the use of cookies or this Cookie Policy, please contact us at contacto@joyarline.com[contact] or through the contact channels available on the JOY Airline website.