Check-in
Frequently asked questions Frequently
How and how far in advance can I check in?
You can check in online through the digital channels provided by JOY or in person at the airport counters.
How far in advance should I arrive at the airport?
To ensure a smooth experience and complete all check-in procedures, we recommend arriving 1.5 hours in advance for our flights within Argentina. If you are traveling with checked baggage, pets, minors, require special assistance, or need any service that requires additional verification, we suggest allowing extra time.
What time does check-in close?
- Airport check-in (flights within Argentina, with or without baggage check-in): closes 40 minutes before the scheduled departure time. Once check-in has closed, no new passengers or baggage will be accepted.
- Online check-in: ends 4 hours before the scheduled departure time.
What should I do if I can't check in online or am having trouble with my boarding pass?
If you encounter any issues with the online process, you can go directly to the passenger service counters at the airport during their operating hours to receive assistance from our staff.
Can't you find what you were looking for?
Write to us, and we'll get back to you as soon as possible.