Delays and Cancellations

Frequently asked questions Frequently

How can I check the status of a flight?

In the event of an operational change, JOY will keep you informed through the available channels. It is important that you keep the contact information for your reservation up to date.

What happens if my flight is delayed or canceled?

In the event of an operational change, JOY will keep you informed and, depending on the duration and nature of the situation, may offer rescheduling options and assistance in accordance with current regulations. If your flight is canceled, our team will inform you of the options available to continue your trip or manage your reservation.

What happens if my flight is moved up?

Any significant operational changes are communicated through the booking contact channels.

If JOY changes or cancels my flight and I'm rebooked on the next flight, what happens to my optional add-ons?

If your flight is changed or canceled by the airline and you are rebooked, our team will inform you of the terms and conditions applicable to any optional services you have purchased when arranging your alternative travel arrangements.

What happens if I miss my flight?

We recommend that you always arrive with the required lead time and complete all necessary procedures before the check-in and boarding deadlines. If you encounter any issues at the airport, please speak with our staff for advice on your options.

Can't you find what you were looking for?

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